“Customer experience is bigger than customer service in that it is the full, end-to-end experience. It starts when you first hear about Amazon from a friend, and ends when you get the package in the mail and open it.” - Jeff Bezos,  CEO, Amazon.com Method: Let’s Get Physical (With Services) | Co.Design

“Customer experience is bigger than customer service in that it is the full, end-to-end experience. It starts when you first hear about Amazon from a friend, and ends when you get the package in the mail and open it.”

- Jeff Bezos, 

CEO, Amazon.com

Method: Let’s Get Physical (With Services) | Co.Design

Tags: customer experience amazon lesson 7 notes | | Nov 10, 2010
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